Shipping

Shipping - Domestic

 

OBB shipping hours are:

For EAST Coast orders, Monday-Friday, 8:00 a.m. - 4:00 p.m. ET
For WEST Coast orders, Monday-Friday, 8:00 a.m. - 6:00 p.m. ET

Orders placed within our regular hours of operation will normally be shipped within 12 business hours from the closest warehouse with product availability*. Orders placed after cut-off times will be shipped the following business day*. Tracking numbers will be e-mailed to all customers within 24 business hours after the order was placed. Please be sure shipping address provided is correct as any delivery exceptions may incur and additional fee. No deliveries to PO Box addresses. *On rare occasion, there may be a shipping delay due to a short pick or back order and in those cases, customers will be promptly notified.

 

In order to provide fast shipping service for all customers, cancellations are not possible, as orders enter the shipping area almost immediately after being placed during shipping hours. Should you find yourself with this situation and your order was just placed, please contact customer service immediately and we will try to assist you with this matter.

OBB Starters and Alternators offer our customers convenient FREE economy shipping to the US 48 contiguous states and provides you with an EDD (Estimated Date of Delivery) upon request. Please note that deliveries occur during business days of Monday-Friday. Holidays/weekends and shipping cut-off times may play a factor in EDD (Estimated Date of Delivery), so we encourage our customers to plan accordingly. Should you need your product faster, other shipping options are also available for an additional fee. Saturday deliveries may be offered by UPS to select areas at an additional fee. Should you wish to use Saturday service, please contact customer service directly as Saturday shipping options are not provided online. Special care must provided for this type of delivery service. Shipping fees to Hawaii, Alaska, Puerto Rico & Canada may incur a slightly higher fee.

 

Shipping - International

For customers outside of the United States, UPS international shipping is available. UPS shipping prices can be viewed online when the item is added to your cart for checkout. UPS offers the quickest shipping method. Please checkout using PayPal as other payment options may be declined due to financial institutions being based outside the US. Customers are responsible for paying all duties and taxes placed by receiving country and/or entity.

 

For more economically priced shipping options but with a longer transit time, USPS (United Postal Services) is also available by e-mailing customer service for a quote. Please include the part(s) you wish shipped and complete shipping address including postal code. A customer service representative will promptly send you a shipping quote and alternate PayPal invoice for your convenience.

 

Shipping - Calendar & OBB Holiday Closures

OBB Starters and Alternators primarily uses UPS and local couriers for shipping of domestic packages. In order for you to plan your purchase and determine shipping schedules around holiday seasons, we use the UPS calendar and encourage you to visit the UPS link below to determine exactly when orders will or will not be picked-up from the distribution centers and/or delivered to your door.

 

OBB Starters and Alternators will observe and be closed on all US Federal holidays as well as the day after Thanksgiving and on Christmas Eve.

 

https://www.ups.com/us/en/help-center/shipping-support/operation-days/us.page


 

Purchases

 

OBB Starters and Alternators strive to provide excellent and innovative customer service. We offer our customers extended business hours that allow us to serve our customers from coast to coast by e-mail, toll-free number and even via chat!

OBB makes every attempt to assist customers in locating the direct replacement for their part in many ways such as searches by make and model, photographs sent by email, but the best way to match parts is by providing an OEM part number for the item you wish to purchase. Please note that when a sales representative provides a part number being that OBB does not physically have the part in question, it is a recommendation based on the information provided by the customer. It is the responsibility of the customer to view the picture(s) of the recommended part number provided on our website, to confirm it is indeed the part they physically have. Should a picture not be available on the website, please contact customer service and an example may be available to be sent via email. Actual products may vary slightly in appearance from those store models pictured on the website.

 

Should customers have additional doubts after viewing any part, an OBB representative will be more than happy to provide additional technical specifications, if available. OBB Starters and Alternators are not responsible for parts purchased in error by customer and are subject to return policy listed below. Once again, we encourage customers to locate replacement parts online using the OEM part number specifically used by the application in question. This method will significantly reduce the chance of an erroneous order.

 

Once part has been delivered, please inspect your part. All issues or damage must be reported within 24 hours either by email or phone call to customer service.

 

Prices are subject to change without prior notice.


Customer Service

 

Contact Us by Email

Toll Free Telephone:  888-970-4622

 

ONLINE RMA REQUEST FORM