OBB Starters and Alternators confidently back all quality units sold on this website with a ONE (1) year warranty, from original date of purchase. Our warranty covers manufacturer defects, but does not cover any damage caused by any other circumstance such as installation or mechanical error, weathering, corrosion/oxidation, damage due to water, alteration, physical damage or abuse, normal wear and tear, etc. Please note that parts found to be opened, altered, repaired, improperly installed and/or missing any parts both within and/or outside the unit after receipt will void warranty.
In order to take advantage of our warranty during its validity period, please contact our Sales Department at email@example.com and we will happily provide you, within one (1) business day, an RE number. Customers must clearly print the RE Number provided on the exterior shipping box and include RE form (if applicable) within the return box. Regardless of where it was shipped from, your return must be sent to the address provided together with your RE number. Returns sent without following this procedure will not be processed. All part(s) must be received by us within 30 days of the original purchase date or issuance of RE number or credit will not be issued. All warrantied returns are inspected and/or tested. For quicker return processing, please be sure to email customer service with the return tracking number so that the warranty return can also be tracked in our system.
For warrantied parts, credit will be issued in the form of a replacement part only, unless the part is out of stock at the time of replacement in which case a full refund will be issued. Should a replacement part need to be shipped, it will not be sent out until part(s) in question is received, inspected and/or tested. In cases where time is of the essence, it is suggested a duplicate part be ordered and once the warrantied part has been received by the warehouse and inspected and/or tested, the appropriate credit will be issued.
In the event the product you are returning does NOT meet the requirements described above, we will photograph the part(s) and/or packaging and send you the photos taken via e-mail with a statement as to why the return was denied. The part(s) will be returned to you after shipping arrangements are made.
OBB Starters and Alternators are not responsible for any damage and/or expense incurred by any defective unit.