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Shipping

Shipping - Domestic

OBB shipping hours are:
For EAST Coast orders, Monday-Friday, 8:00 a.m. - 4:00 p.m. ET
For WEST Coast orders, Monday-Friday, 8:00 a.m. - 6:00 p.m. ET

Orders placed within our regular hours of operation will normally be shipped within 12 business hours from the closest warehouse with product availability. Orders placed after cut-off times will be shipped the following business day. Tracking numbers will be e-mailed to all customers within 24 business hours after the order was placed. Please be sure shipping address provided is correct as any delivery exceptions may incur and additional fee by UPS. No PO Box addresses.

In order to provide fast shipping service for all customers, cancellations are not possible, as orders enter the shipping area almost immediately after being placed during shipping hours. Should you find yourself with this situation and your order was just placed, please contact customer service immediately and we will try to assist you with this matter.

OBB Starters and Alternators offer our customers convenient FREE UPS Ground shipping to the US 48 contiguous states and provides you with an EDD (Estimated Date of Delivery) upon request. Please note that UPS Ground delivers during business days of Monday-Friday. Holidays/weekends and shipping cut-off times may play a factor in EDD (Estimated Date of Delivery), so we encourage our customers to plan accordingly. Should you need your product faster, other shipping options are also available for an additional fee. Saturday deliveries may be offered by UPS to select areas at an additional fee. Should you wish to use Saturday service, please contact customer service directly as Saturday shipping options are not provided online. Special care must provided for this type of delivery service. Shipping fees to Hawaii, Alaska, Puerto Rico & Canada may incur a slightly higher fee.

 

Shipping - International

For customers outside of the United States, UPS international shipping is available. UPS shipping prices can be viewed online when the item is added to your cart for checkout. UPS offers the quickest shipping method. Please checkout using PayPal as other payment options may be declined due to financial institutions being based outside the US.

 

For more economically priced shipping options but with a longer transit time, USPS (United Postal Services) is also available by e-mailing customer service for a quote. Please include the part(s) you wish shipped and complete shipping address including postal code. A customer service representative will promptly send you a shipping quote and alternate PayPal invoice for your convenience.

 

Shipping - Calender

OBB Starters and Alternators uses UPS for shipping of domestic packages. In order for you to plan your purchase and determine shipping schedules around holiday seasons, we encourage you to visit the UPS link below to determine exactly when UPS will or will not pick-up from the distribution centers and/or deliver to your door.

 

http://www.ups.com/content/us/en/resources/ship/imp_exp/operation.html?srch_pos=2&srch_phr=holiday+schedule


 

Purchases

 

OBB Starters and Alternators strive to provide excellent and innovative customer service. We offer our customers extended business hours that allow us to serve our customers from coast to coast by e-mail, toll-free number and even via chat!

OBB makes every attempt to assist customers in locating the direct replacement for their part in many ways such as searches by make and model, photographs sent by email, but the best way to match parts is by providing an OEM part number for the item you wish to purchase. Please note that when a sales representative provides a part number being that OBB does not physically have the part in question, it is a recommendation based on the information provided by the customer. It is the responsibility of the customer to view the picture(s) of the recommended part number provided on our website, to confirm it is indeed the part they physically have. Should a picture not be available on the website, please contact customer service and an example may be available to be sent via email. Actual products may vary slightly in appearance from those store models pictured on the website.

 

Should customers have additional doubts after viewing any part, an OBB representative will be more than happy to provide additional technical specifications, if available. OBB Starters and Alternators are not responsible for parts purchased in error by customer and are subject to return policy listed below. Once again, we encourage customers to locate replacement parts online using the OEM part number specifically used by the application in question. This method will significantly reduce the chance of an erroneous order.

 

Once part has been delivered, please inspect your part. All issues or damage must be reported within 24 hours either by email or phone call to customer service.



Returns & Exchanges

 

Unless otherwise specified in the item listing on our website, the receipt or packing slip, or in the following terms, OBB Starters and Alternators will accept qualified* products for exchange or refund within 14 days of purchase. To request a return or RE number, please contact our Sales Department via e-mail, chat or by calling our toll free number.

 

Our sales department, within one (1) business day, will issue you a RE number along with the corresponding return address for you to use when shipping the part back to OBB. Customers must clearly print the RE Number provided on the exterior shipping box. Regardless of where it was shipped from, your return must be sent to the address provided together with your RE number. Returns sent without following this procedure will not be processed. All part(s) must be received by us within 30 days of the original purchase date or credit will not be issued. All qualified* and warrantied returns are inspected and/or tested.

For warrantied parts, credit will be issued in the form of a replacement part only, unless the part is out of stock at the time of replacement in which case a full refund will be issued. Should a replacement part need to be shipped, it will not be sent out until part(s) in question is received, inspected and/or tested. Warranty will be void if part has been opened or altered or improperly installed. Warranty does not cover damage due to water or corrosion, physical damage or abuse, normal wear and tear. In cases where time is of the essence, it is suggested a duplicate part be ordered and once the warrantied part has been received by the warehouse and tested, the appropriate credit will be issued.

 

Please note that we recommend these parts be installed by a qualified professional. Many times, do-it-yourself installation, although cost effective to you at the moment, may result in damage to your new part and prevent you from diagnosing and correcting the real issue at hand. Returns are subject to a 20% restocking fee which will be deducted from the total purchase price at the moment of refund. Should a call tag be requested, said fee will also be deducted from the purchase price at the time of refund. Return processing may take up to 15 business days from the time your product is delivered to the receiving facility.

For your protection, we recommend that you insure your return with the ability to track your part(s) and/or receive delivery confirmation. OBB Starters and Alternators shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from receiving facility for returns and exchanges will be paid by the customer, and are non-refundable.

In the event the product you are returning does NOT meet the requirements described above, we will photograph the part(s) and/or packaging and send you the photos taken via e-mail with a statement as to why the return was denied. The part(s) will be returned to you after shipping arrangements are made.

OBB Starters and Alternators reserve the right to refuse a sale.

* Qualified products include part(s) that are found to be in original, undamaged packaging and in new and clean condition; further clarifying that such part(s) has not been installed, opened, damaged in any way, altered, replaced, and/or missing any parts both within and outside the unit.

 

Customer Service

 

E-Mail:  info@obbstartersandalternators.com

Toll Free Telephone:  888-970-4622

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